Operations Coordinator

Job Title: Operations Coordinator
Department: Operations
Location: Kohima
Hours: Full-time

Purpose of the Position

NagaEd is dedicated to creating a dynamic workplace and operational infrastructure that enables our team to deliver on our purpose.  As the Operations Coordinator, you play a vital role in ensuring the day-to-day activities that enable the smooth functioning of our organisation are delivered efficiently and effectively. The role requires exceptional organisational skills, strong attention to detail, time management and project tracking abilities, as well as strong communication skills and interpersonal skills.

The Operations Coordinator’s responsibilities include contributing to the development and implementation of NagaEd’s projects and operations. This includes monitoring project status and progress, arranging and assisting with scheduling, coordinating meetings and events, preparing reports and presentations for a variety of audiences, and liaising with stakeholders and service providers.

You will be managed by the Co-Founder to strengthen our operational capacity, and ensure the smooth and efficient delivery of NagaEd’s projects and functioning of the organization. 

Organisational Unit Function

  • Manages operational tasks under the direction of managers.
  • Provide operational support to different teams across the organisation, such as assisting with the scheduling of tasks and organising events.
  • Assisting with the development and implementation of operational procedures.
  • Collaborate with different teams across the organisation to ensure that projects are delivered on time and within budget.
  • Helps assigned teams meet and exceed their goals and objectives.
  • Contributes to reports for internal and external stakeholders.
  • Collaborates with managers to set procedures, policies, and processes.
  • Assist with the onboarding process for new staff members such as coordinating orientations.
  • Help shape operational aspects of NagaEd’s strategy and annual plans
  • Support the recruitment process such as scheduling interviews, and conducting reference checks.
  • Implement HR policies as per company guidelines. 
  • Assist with special projects, as required.
  • Perform other duties as required by the Founder and Co-Founder within the scope of the role.

Selection Criteria

You are a genuine self-starter with good problem-solving skills and the ability to prioritise. You are a details and logistics person – you think in processes and when presented with a task can quickly see all the different pieces that come together to execute it. You are highly organised with excellent time management skills. You have excellent communication skills, verbal and written, and can keep on top of communicating multiple things with many different people at once. You are great at anticipating roadblocks, working autonomously, and taking initiative to ensure we meet our goals, whilst staying within budget and minimising risks.


  • Bachelor’s degree with (1-3) years of relevant work experience
  • Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgement, diplomacy, and tact
  • Ability to take initiatives
  • Ability to routinely and independently exercise sound judgement in making decisions
  • Proficient computer skills and demonstrated experience with office software and email applications
  • Demonstrated success in following through and completing routine tasks.
  • Strong organizational skills and attention to detail
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Ability to prioritize and multi-task