As the Operations Assistant, you play a vital role in ensuring the day-to-day activities that enable the smooth functioning of our organisation are delivered efficiently and effectively. The role requires excellent organisational skills, strong attention to detail, and time management abilities, as well as strong communication skills and interpersonal skills.

The Operations Assistant’s will support the Operations Manager in contributing to the development and implementation of NagaEd’s projects and operations. This includes monitoring project status and progress, arranging and assisting with scheduling and project-related communications, coordinating meetings and events and supporting the Operations Manager in preparing reports and presentations for a variety of audiences.

The Operations Assistant will work under the direction of the Operations Manager, and work closely with other key stakeholders to ensure the smooth and efficient delivery of NagaEd’s projects and functioning of the organization.

• Manages operational tasks under the direction of managers.
• Provide operational support to different teams across the organisation, such as assisting with the scheduling of tasks and organising events.
• Assisting with the development and implementation of operational procedures.
• Collaborate with different teams across the organisation to ensure that projects are delivered on time and within budget.
• Helps assigned teams meet and exceed their goals and objectives.
• Contributes to reports for internal and external stakeholders.
• Collaborates with managers to set procedures, policies, and processes.
• Assist with the onboarding process for new staff members such as coordinating orientations.
• Help shape operational aspects of NagaEd’s strategy and annual plans
• Support the Operations Manager in the creation and maintenance of operational resources, such as guides, checklists, and reports.
• Support the recruitment process such as scheduling interviews, and conducting reference checks.
• Implement HR policies as per company guidelines. 
• Assist with special projects as required
• Perform other duties as required by the Founder and Co-Founder within the scope of the role.

You are a genuine self-starter with good problem-solving skills and the ability to prioritise. You are highly organised with excellent time management skills. You have strong communication, interpersonal, and problem-solving skills, and can keep on top of communicating multiple things with many different people at once. 

• Bachelor’s degree with (1-2) years of relevant work experience
• Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgement, diplomacy, and tact
• Demonstrated experience in providing operational support to managers and teams including coordinating meetings and events, and preparing reports and presentations
• Strong organisational skills, with the ability to manage multiple tasks and priorities simultaneously and meet deadlines.
• Strong attention to detail
• Ability to routinely and independently exercise sound judgement in making decisions
• Proficient computer skills and demonstrated experience with office software and email applications
• Demonstrated success in following through and completing routine tasks.
• Strong verbal and written communication skill
• Excellent customer service with the ability to work collaboratively with different teams and stakeholders.
• Excellent time management abilities and the ability to work efficiently and effectively in a fast-paced environment