NagaEd is creating a dynamic workplace and operational infrastructure that enables our team to deliver on our purpose. As the Operations Intern, you play a vital role in ensuring the day-to-day activities that enable the smooth functioning of our organisation are delivered efficiently and effectively. The role requires exceptional organisational & time management, and project tracking abilities, as well as strong communication skills. The Operations Intern’s responsibilities include maintaining office facilities and
equipment, arranging, and coordinating IT infrastructure, arranging, and assisting the operations Manager with scheduling, employee training, managing budgets, and liaising with stakeholders and service providers. Success in this role is measured by the reliability and timeliness of deliveries and
follow-ups, the quality of event and office logistics support, the accuracy of task logs and records, and the ability to handle routine tasks independently while knowing when to escalate.

•  Provide field support by delivering and collecting letters and documents at government offices and partner institutions, and obtaining acknowledgements where required.
•  Provide logistical support during events, workshops and training, including venue setup, materials and transport coordination.
• Make follow-up calls to stakeholders, partners and vendors, and record the outcomes.
•  Keep a simple log of deliveries, follow-ups and field tasks for the Operations Manager.
•  Serve as a general office resource for the Programs team and other NagaEd teams, with requests agreed with the Operations Manager.
•  Manages operational tasks under the direction of managers and founders.
•  Helps assigned teams meet and exceed their goals and objectives.
•  Contributes to reports for internal and external stakeholders.
•  Provide hands-on operational support across NagaEd
•  Assist the Admin Coordinator in managing the NagaEd’s office in Kohima
•  Onboarding of new staff, including email setup, equipment issues, and basic IT induction.
•  Help shape operational aspects of NagaEd’s strategy and annual plans
• Create and maintain operations resources, such as guides, checklists, and reports.
•  Manage internal staff drives and file structures, and the intranet
•  Assist with special projects, as required.

This role reports directly to the Operations Manager. The role seeks out guidance and support from the Programs Lead

You are looking for a real-world learning opportunity to build your career as a business professional. You are a genuine self-starter with good problem-solving skills and the ability to prioritise. You are a details and logistics person – you think in processes and when presented with a task can quickly see all the different pieces that come together to execute it. You are highly organised with excellent time management skills. You have excellent communication skills, verbal and written, and can keep on top of
communicating multiple things with many different people at once. You are great at anticipating roadblocks, working autonomously, and taking initiative to ensure we meet our goals, whilst staying within budget and minimising risks.

•  Bachelor’s degree with (0-2) years of relevant work experience
•  Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgement, diplomacy, and tact
•  Ability to take initiatives
•  Ability to exercise sound judgement routinely and independently in making decisions
•  Demonstrated ability to handle sensitive issues and maintain confidentiality
•  Proficient computer skills and demonstrated experience with office software and email applications
•  Demonstrated success in following through and completing routine tasks.
•  Strong organisational skills and attention to detail
•  Strong verbal and written communication skills
•  Excellent customer service and interpersonal skills
•  Ability to prioritise and multitask
•  Proficiency in leveraging AI tools to enhance productivity, streamline processes, and support decision-making

•  Background in project management or similar field
•  Experience in supporting IT systems and vendors will be highly regarded.
•  Strong project management skills
•  Strong negotiation skills
•  Familiarity with government office procedures in Kohima.