Operations Manager

Job Title: Operations Manager
Department: Operations
Location: Kohima
Hours: Full-time

Purpose of the Position

At NagaEd, we’re on a dedicated mission to cultivate a vibrant workplace and build a streamlined operational infrastructure that empowers our team to realise our vision. As the Operations Manager at NagaEd, your role is pivotal, driving efficiency in day-to-day operational functions, from HR and planning to process management and budgeting..

You’ll collaborate closely with other departments, driving strategies that align with our company’s vision. We need a seasoned professional, someone with a proven track record in operations management, coupled with strong leadership and communication skills.

Under the guidance of our Co-Founder, you’ll lead the charge in solidifying our operational capacity, taking NagaEd to the next level in reshaping education. If you’re ready to be part of this exciting journey and drive high-functioning teams, the role of Operations Manager at NagaEd is your opportunity.

Organisational Unit Function

  • Provide visionary leadership to align the team with NagaEd’s corporate mission and strategic objectives.
  • Responsible for ensuring that day-to-day office operations run smoothly, creating a productive and organised workplace.
  • Efficiently allocate resources through meticulous budget planning and management.
  • Lead talent acquisition efforts, including recruitment, selection, and streamlined onboarding processes.
  • Implement and improve HR policies and procedures to ensure a compliant and productive work environment
  • Drive continuous improvement initiatives, enhancing operational processes for maximum efficiency and effectiveness.
  • Identify, assess, and mitigate potential risks to safeguard the organisation’s operations and investments effectively.
  • Mentor and guide a high-performance team to cultivate a culture of excellence.
  • Collaborate with vendors and suppliers, ensuring contract negotiation and timely deliveries.
  • Manage budgeting processes and risk mitigation strategies to optimise financial strategies and resource allocation.

Selection Criteria

You are a seasoned professional with a relentless drive to excel in the dynamic realm of digital education. Your ambition is aligned with NagaEd’s mission to become the North East’s premier digital education leader, and you’re eager to take charge of our operations as we scale to new heights.

Your track record demonstrates your ability to build and lead high-performing teams. You possess a keen understanding of how to optimise processes, allocate resources, and manage budgets effectively. Your strategic mindset enables you to set and achieve ambitious goals, always with an eye on delivering excellence.

As the Operations Manager, your professionalism, leadership acumen, and operational expertise will be the driving force behind NagaEd’s ascent to lead the digital education revolution in the North East.


  • Bachelor’s level degree in a relevant field and 3-5 years of work experience
  • Proven ability to ensure smooth day-to-day office operations, fostering productivity and organisation.
  • Strong leadership and mentoring skills of high-performance teams, with a minimum of 3 years of team management experience.
  • Strong background in overseeing a diverse portfolio of projects, ensuring successful execution, timely delivery, and alignment with corporate objectives.
  • Experience in developing and managing budgets, with a focus on monitoring expenditures and optimising resource allocation.
  • Proficiency in establishing key performance indicators (KPIs) and regularly reporting on operational performance.
  • Demonstrated ability to work closely with various departments to streamline processes and contribute to overall business success.