hello@nagaed.com | +91 69099 31941
hello@nagaed.com | +91 69099 31941

Operations Manager

Operations/ Kohima / Full - time
Job Title: Operations Manager
Department: Operations
Location: Kohima
Hours: Full-time

Purpose of the Position

The Operations Manager is a vital role in the company and is accountable for managing the development and implementation of NagaEd’s projects, operations, and reporting procedures. To monitor and control progress, including status reporting, issue and risk management, scope definition, and quality assurance.
Reporting to the Co-Founder, the incumbent will be expected to develop and maintain effective working relationships across the company and sector and utilise a range of tools and methodologies to deliver projects effectively and with a high degree of quality. The Operations Manager supports NagaEd’s senior leadership team
supported by two direct reports.

Selection Criteria

You are a genuine self-starter with good problem-solving skills and the ability to prioritise. You are a details and logistics person – you think in processes and when presented with a task can quickly see all the different pieces that come together to execute it. You are highly organised with excellent time management skills. You have excellent communication skills, verbal and written, and can keep on top of communicating multiple things with many different people at once. You are great at anticipating roadblocks, working autonomously, and taking initiative to ensure we meet our goals, whilst staying within budget and minimising risks.

Organisational Unit Function

  • Support executive and senior leadership team by managing the development and implementation of project governance and reporting procedures including operation and status reporting, issue management, scope definition and quality assurance.
  • Assess project status and progress, ensuring stages are documented correctly and that current issues, risks and achievements are accurately reported to stakeholders and leadership.
  • Identify and analyse emerging risks and threats to implementation and recommend mitigation, minimisation and/or elimination strategies and procedures.
  • Work collaboratively with key stakeholders to ensure deliverables and milestones are achieved.
  • Manage and mentor direct reports
  • Prepare and present comprehensive reports and other written and verbal briefings on matters of operational importance for a variety of audiences including the Advisory Council and Executive Management
  • Build rapport and relationships with key areas of the education sector to keep currency with critical priorities in the project environment and modify project plans where needed to compensate for emerging issues and needs.
  • Other duties as required by the Founder and Co-Founder within the scope of the role.


  • ● Master’s level degree in relevant field and 3-5 years work experience
  • Demonstrated knowledge and experience of successful, strategic-level project management in a complex education environment.
  • Experience with working in an Agile work environment.
  • Ability to work in a fast-paced environment, demonstrating flexibility and adaptiveness to changing situations and scenarios.
  • Demonstrated high-level writing and reporting skills, with an ability to demonstrate flexibility across a range of purposes, audiences and styles
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, synthesise broad data and analyse at a detailed level and become the subject-matter expert quickly, given an area of responsibility
  • Excellent judgement, able to anticipate needs, perceive interconnections and implications of developments relevant to own work and able to identify and manage dependencies across a portfolio of work.
  • High-level communication, presentation and interpersonal skills, including the demonstrated ability to build and maintain effective relationships with internal and external stakeholders.
  • Demonstrated strong organisational skills and the ability to effectively plan, prioritise and manage multiple pieces of work, with varying interest groups to achieve excellent outcomes.
  • Project lifecycle experience understanding and leading a team through planning and delivery of projects in their entirety role.